Support
We understand it’s a big decision and here at My Rustic Exchange, we want our customers to feel comfortable and confident in your choice. We’re here to help you in any way we can. If you don’t see what you’re looking for, contact us!
100% Quality Guarantee
If the product arrives with any defect or damage, notify us within 1-week from arrival and we will stand by the My Rustic Exchange quality guarantee and either replace or refund your product.
Our “Love-it” Guarantee
If you don’t love it when it shows up, just let us know within 2 days of receiving and we’ll issue a return. The client is only responsible for the shipping cost back.
If you change your mind, no problem! We offer standard returns…
- Same day before shipping – same day refund and NO fees.
- If the item has already shipped, we will need to process a “returns good authorization” within 14 days of delivery. The product must be in its original packaging and the purchaser will be subject to a 15% restocking fee (varies on custom orders.)